Programs Processes
RIL Programs Department Standard Operating Procedure.
Outline:
Pre event/Program
During an Event
Post event/Program
Checklist
NB:
This document serves as a template and guide for RIL’s programs department. Modifications are made only with approval from the Director, after being vetted by the Programs manager.
RIL programs differ in requirements and may be unique in nature. This document therefore provides a holistic guide on how to approach any program regardless of its peculiarity. Hence, edits may be made to suit a particular program, on the basis of a proper understanding of its context.
I.e Details of this document are applicable in all cases where necessary, and deferred solely where inapplicable.
Pre event/program
1.1 Program Proposal and Planning
Propose event/program
Define objectives
Outline goals and alignment to RIL vision
Research on existing similar programs
Determine all necessary criteria/resources required.
1.2 Program Development
Create program plan
Include and define all operations, stakeholders and outcomes.
Give detailed breakdown of all aspect of the program, duration, additives and/or USPs
Determine necessary steps organization and participants must take.
E.g. Registration, Data forms, Reporting structure, Event/Program needs, structure & setup.
Add success metrics and risks involved.
1.3 Resource Allocation
Create budget & Allocate resources (where necessary)
Submit/Share documentation with involved team members for approval/implementation.
Ensure all stakeholders are detailed on roles/responsibilities
Assign personnel to instruct, supervise, manage and support- as the case may be.
Secure required facilities and equipment, any other tool necessary.
1.4 Marketing and Promotion
Identify the target audience.
Work with PR and other departments where necessary.
Develop a marketing strategy, including branding and pricing.
Utilize multiple marketing channels and adjust based on performance.
1.5 Final program setup (physical/online)
During an event/program
1.1 Program Execution
First step: Orient
Define reporting system
Ensure the program runs according to the program plan.
Close monitoring and control.
Effect change management where necessary
Observe and document
Create follow-up and feedback loops
Collect data
Capture moments.
Post event/program
1.1 Feedback & Evaluation
Program overall review
Check for alignment with objective
Measure with success metrics
Define and allocate impact
1.2 Reporting
Create reports.
Organize and file all corresponding documents.
Templatize for future programs.
Docs:
Fill the questions Things to consider when creating a new program (START HERE
Checklist
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